Privacy Policy

Introduction

Bliss Horizon Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bliss-horizon.com or use our pet care services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Register for our services
• Make a booking or enquiry
• Subscribe to our newsletter
• Contact us via email or other means

This information may include:

• Name and contact details (email address, postal address)
• Information about your pets (name, breed, age, medical history)
• Payment information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process bookings and payments
• Communicate with you about appointments, services, and promotions
• Provide customer support
• Send you updates about your pet's care
• Improve our website and services
• Comply with legal obligations

Disclosure of Your Information

We may share your information with:

• Service providers who assist us in operating our business
• Veterinary professionals when necessary for your pet's care
• Legal authorities when required by law

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Pet medical records may be retained for up to seven years following the last service provided.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Bliss Horizon Pty Ltd
47 Parkview Drive
Richmond VIC 3121
Australia

Email: [email protected]